Responsible Gaming

Moonwin supports and promotes responsible gaming. Gambling should always remain a form of entertainment, based on informed and conscious choices. This page explains how you can use the tools available at moonwin-aussie.com to control your play, recognise potential risks, and access professional help if you need it. Moonwin is committed to assisting players who experience difficulty in controlling their gambling. Our support team can provide information about limits, breaks from play, and self-exclusion, and will always encourage you to seek independent specialist help where appropriate.

Risk Awareness

Most players use online casino services for entertainment and stay within their financial and time limits. However, gambling can create a risk of harm, including financial stress and addiction. It is important to recognise early warning signs and seek help promptly.

Warning signs of gambling-related harm

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you planned, and you find it hard to stop.
• Preoccupation with gambling: You often think about gambling, plan the next session, or replay past games when you are at work, studying or with family.
• Chasing losses: You try to win back money you have lost by continuing to gamble or increasing your bets, even when you cannot afford to do so.
• Impact on responsibilities: You neglect work, study, family or social obligations because of gambling or because you feel tired or stressed after gambling.
• Borrowing or using essential funds: You borrow money, use credit, or spend money needed for bills, rent, food or other essentials on gambling.
• Secrecy and guilt: You hide gambling activity from family or friends, feel ashamed about your gambling, or become defensive when others raise concerns.
• Mood changes: You experience strong mood swings, irritability, anxiety or depression linked to gambling outcomes or access to gambling.

Self-assessment: check your gambling behaviour

Consider the following statements carefully. If you answer "yes" to several of them, it may indicate a risk of gambling-related harm and you should consider using the tools on this page and seeking professional advice.

• Do you often gamble longer than you intended or spend more than you planned?
• Have you tried to win back money you previously lost by gambling more ("chasing losses")?
• Have you ever borrowed money, used credit, or sold belongings to fund gambling?
• Do you feel restless, irritable or anxious when you try to cut down or stop gambling?
• Have your gambling activities caused arguments, problems at work or study, or difficulties in relationships?
• Do you hide your gambling or lie about the amount of time or money you spend?
• Have you used gambling to escape from stress, loneliness, depression or other personal problems?
• Have you continued gambling even when you knew it was causing you serious financial or emotional problems?

Important: This self-check is not a medical or psychological diagnosis. Only a qualified professional can diagnose a gambling disorder. If you are concerned, please contact one of the support services listed below.

Limits & Tools

Moonwin provides a range of tools at moonwin-aussie.com to help you control your gambling. We strongly encourage all players, particularly those in Australia using offshore services, to set limits before they start playing and to review them regularly.

Deposit limits (daily, weekly, monthly)

You can set personal deposit limits to control how much money you can add to your account within a specific period. These limits apply regardless of the payment method (including Visa/Mastercard, Neosurf, MiFinity, PayID-labelled transfers and supported cryptocurrencies such as Bitcoin, Ethereum, USDT and Dogecoin).

1. Access your account: Log in to your player account at https://moonwin-aussie.com and go to your profile or "Responsible Gaming" / "Limits" section in the account menu.
2. Select deposit limits: Choose the option labelled "Deposit Limits" or similar. You will see fields for daily, weekly and monthly limits.
3. Enter your limits:
   • Decide in advance how much you can comfortably afford to lose without affecting essential expenses.
   • Enter separate amounts (in AUD or supported currencies) for:
     • Daily limit - total deposits allowed in a 24-hour period.
     • Weekly limit - total deposits allowed over 7 days.
     • Monthly limit - total deposits allowed over 30 days.
   • For example, you might set 100 AUD per day, 300 AUD per week and 800 AUD per month, depending on your circumstances.
4. Confirm the changes: Review the amounts carefully, then confirm. You may be asked to re-enter your password or confirm by email.
5. Adjusting your limits:
   • You may reduce your limits at any time, and the change will generally take effect immediately or as soon as technically feasible.
   • Requests to increase or remove a limit may be subject to a cooling-off period (for example, 24 hours) to support safer decision-making. During this period, the previous lower limit remains in force.

Note: If your account currency is not AUD, please consider exchange rates and ensure that your limits accurately reflect the amount you can afford to spend.

Time and session management tools

To help you keep control over the time you spend on moonwin-aussie.com, you can use session management tools where available in your account settings.

• Session timers:
  • In the "Responsible Gaming" section of your profile, select "Session Limit" or "Session Timer".
  • Set the maximum length of each gaming session (for example, 30, 60 or 120 minutes).
  • When your set time limit is reached, you will receive a notification and may be automatically logged out or prompted to take a break, depending on the configuration.
• Reality checks:
  • You may enable pop-up messages that remind you how long you have been active and your net result (winnings or losses) during the session.
  • Choose the reminder interval (for example, every 15, 30 or 60 minutes) in the same "Responsible Gaming" area.

Short breaks ("Time-Out")

If you feel you need a short pause from gambling but do not wish to permanently block your account, you can request a temporary break ("Time-Out").

1. Locate the Time-Out option:
   • Log in and navigate to the "Responsible Gaming" or "Account Limits" section.
   • Select "Time-Out", "Cooling-off" or similar option if available.
2. Choose the duration:
   • Select a period that suits your needs, for example:
     • 24 hours
     • 48 hours
     • 72 hours
   • During this period, you will not be able to make deposits or place bets.
3. Confirm the Time-Out:
   • Carefully read the description of the consequences of the Time-Out (such as login restrictions to real-money games) and confirm your choice.
   • Depending on system settings, you may receive an email confirming the start and end dates of your Time-Out.

If you have difficulty locating or activating any limits or Time-Out options, please contact our support team at [email protected] for assistance.

Self-Exclusion

If you believe that you are losing control over your gambling, or if responsible gaming tools and short breaks are not sufficient, we strongly recommend that you use self-exclusion. Self-exclusion is a more serious measure that blocks your access to your account for a defined period or permanently.

How to request self-exclusion

1. Access the Self-Exclusion section:
   • Log in to your account at moonwin-aussie.com.
   • Go to your profile, then to the "Responsible Gaming", "Self-Exclusion" or "Account Closure" subsection.
   • If you cannot log in or cannot find the option, you may send a request directly to [email protected] using the email address registered to your account.
2. Choose the exclusion period:
   • Select one of the available options, which may include:
     • 6 months
     • 1 year
     • 2 years
     • 5 years
     • Lifetime (permanent) exclusion
   • For serious concerns or where a gambling problem has been identified, we recommend choosing at least 6 months and considering longer periods or permanent self-exclusion.
3. Confirm your decision:
   • Read the explanation of the consequences of self-exclusion carefully.
   • Tick the confirmation boxes (if applicable) to show that you understand that your account will be blocked for the selected period and that the decision is binding.
   • Submit the request. You may receive confirmation by email.
4. Support contact:
   • If you need help choosing the correct period or understanding the implications, contact:
     • Email: [email protected]
     • Compliance: [email protected] (for regulatory or serious risk-related matters)

Consequences of self-exclusion

• Account access:
  • You will not be able to log in to your account, place bets or make deposits during the self-exclusion period.
  • Marketing communications from moonwin-aussie.com relating to promotions or bonuses will be reduced or stopped, where technically and operationally feasible.
• Existing balance and withdrawals:
  • Where possible and subject to identity verification, any remaining real-money balance may be withdrawn in accordance with the general Terms and Conditions and applicable withdrawal limits and methods for Australian players (including to supported payment processors and crypto wallets).
  • Bonus funds, free spins and active promotions may be cancelled in line with the bonus terms. Self-exclusion is not a way to avoid valid wagering requirements or losses incurred before the self-exclusion took effect.
• New accounts:
  • You must not attempt to open new accounts with moonwin-aussie.com or related brands operated by Dama N.V. while self-excluded.
  • Where we detect such attempts, the accounts will be closed and any activity may be voided, subject to applicable law and the Terms and Conditions.
• Reopening the account:
  • For fixed-term self-exclusion, your account will remain blocked until the expiry of the chosen period. In some cases, it may remain closed until you contact support and request review.
  • For lifetime / permanent exclusion, your account will not normally be reopened. Any request for reopening, where legally permitted, will be subject to a thorough risk assessment and a mandatory cooling-off period.

Important disclaimer: Self-exclusion at moonwin-aussie.com affects only your access to Moonwin and related brands operated by Dama N.V. It does not automatically block access to other offshore sites available in Australia. We therefore strongly recommend combining self-exclusion with independent blocking tools and external self-exclusion schemes where available.

Support Resources

Professional, confidential help is available if you or someone close to you is experiencing problems with gambling. The organisations listed below operate independently of Moonwin. We encourage all Australian players to use local services where possible, as they are familiar with Australian law, financial systems and health services.

Local support in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (freecall within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, email support, self-help tools, information for affected families.
  • Languages: English; access to interpreters may be available on request.
• Gambling Help Services (by State/Territory)
  • Each Australian state and territory funds free and confidential gambling help services offering counselling, financial advice and referrals to local support. Please visit Gambling Help Online - Helplines and services to find services in your area.

Note: Moonwin operates from Curaçao and is not licensed in Australia. These independent Australian services can provide guidance tailored to the Australian environment, including the risks of using offshore interactive gambling sites and your options if you experience harm.

International support organisations

National self-exclusion schemes (examples)

Some countries operate national online gambling self-exclusion registers. These examples are provided for information only and may be useful to players who reside in, or spend time in, the relevant countries. They do not replace any protection you may need when accessing offshore sites from Australia.

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Allows UK residents to self-exclude (free of charge) from all participating licensed UK online gambling operators for 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Search for "RGIAJ Dirección General de Ordenación del Juego" (Spanish regulator) for official information.
  • Allows residents in Spain to request a national ban on access to licensed gambling operators.

Blocking and filtering tools

Because Moonwin is operated offshore and may not be covered by Australian self-exclusion schemes, we recommend combining our internal tools with independent blocking solutions that restrict access to gambling sites or apps on your devices.

• Gamban
  • Website: gamban.com
  • Software that can be installed on computers and mobile devices to block access to a wide range of gambling websites and apps worldwide.
• BetBlocker
  • Website: betblocker.org
  • Free blocking app that allows you to restrict access to gambling sites and set your own restriction period.
• Device-level controls
  • Use built-in parental controls, app store restrictions and router-level filters to limit or block access to gambling content.

Support for families and affected others

Family members, partners and friends can also access specialist support services. Many organisations offer dedicated resources for those affected by another person's gambling, including forums, helplines and counselling.

• In Australia, visit gamblinghelponline.org.au and follow the sections for "For family & friends".
• Internationally, Gambling Therapy and GamCare provide information and forums for affected others.

Confidentiality: The organisations listed above operate independently of Moonwin. Their services are generally confidential, though they may be subject to local laws regarding duty of care and safety. Moonwin does not receive information about your conversations with these providers.

Help for Family

Gambling problems can have a significant impact on family members, partners and close friends. If you are worried about someone's gambling on moonwin-aussie.com or other sites, your safety and wellbeing are also important.

How to talk to someone about their gambling

• Choose the right moment: Speak when both of you are calm and there is enough time for an honest conversation. Avoid starting the discussion immediately after a loss or during an argument.
• Use non-judgmental language: Focus on how their behaviour affects you and the family, using "I" statements rather than blame or accusations (for example, "I feel worried when...").
• Prepare concrete examples: Gently refer to specific incidents (missed bills, secrecy, mood changes) rather than general criticism.
• Encourage professional help: Suggest that they speak to a counsellor or helpline, and offer to help them make the first call or browse resources together.
• Set clear boundaries: Clearly explain what you can and cannot do (for example, not lending further money) to protect your own financial and emotional wellbeing.

Support resources for families

• Australia - Gambling Help Online
  • Website: gamblinghelponline.org.au
  • Offers information and support specifically for family and friends, including online chat and email support.
• Online forums and chats:
  • Gambling Therapy and GamCare host forums and online support groups where affected others can share experiences and coping strategies.

Recommended next steps

• Seek professional counselling:
  • Contact local gambling help services, psychologists or psychotherapists experienced in addiction treatment. Your GP can provide referrals to appropriate services in Australia.
• Use hotlines and online chats:
  • Call 1800 858 858 in Australia or use the online chat at gamblinghelponline.org.au for immediate, confidential advice.
• Protect your finances:
  • Consider separating finances, monitoring joint accounts and seeking advice from a financial counsellor if gambling has created debts or financial instability.
• Look after yourself:
  • Ensure you have emotional support, whether through friends, family, support groups or a therapist. Supporting someone with a gambling problem can be stressful, and your own wellbeing is important.

Operator's Commitment

Moonwin, owned and operated by Dama N.V. under Curaçao e-gaming licence 8048/JAZ2020-013, is committed to promoting safer gambling practices and mitigating the risk of harm, including for Australian players accessing moonwin-aussie.com from an offshore environment.

Internal risk checks and monitoring

• Behaviour analysis:
  • We may monitor player activity for indicators of potential gambling-related harm, such as unusually long sessions, rapid and repeated deposits, frequent use of multiple payment methods (including high-risk combinations of fiat and crypto), aggressive betting patterns, or repeated failed attempts to set higher limits.
  • These checks are performed in accordance with our Terms and Conditions, privacy policy and applicable Curaçao regulatory requirements, and are intended to protect players and the integrity of our services.
• On-site warnings and messages:
  • Where risk patterns are detected, we may display messages reminding you of the availability of limits and self-exclusion tools.
  • We may also encourage you to take a break, review your financial situation, or seek support from independent organisations.
• Account reviews:
  • In higher-risk cases, we may conduct a manual review of your account, which could include checking deposit and withdrawal patterns and previous responsible gaming interactions.

Proactive contact with players

Subject to applicable law and our privacy obligations, our support or compliance team may proactively contact you in the following situations:

• We detect repeated or escalating patterns of deposits, particularly where these appear inconsistent with typical recreational play.
• You frequently request increases or removal of existing limits or self-exclusion periods, especially shortly after setting them.
• There are indications, from your communications or behaviour, of distress, loss of control or potential harm.

In such cases, we may:

• Provide information about responsible gaming tools and encourage you to set or strengthen limits, Time-Outs or self-exclusion.
• Recommend that you contact professional counselling or national helplines, especially if you are located in Australia or another jurisdiction with dedicated services.
• In serious cases, apply temporary restrictions or self-exclusion to your account where justified by clear evidence of risk and in line with our Terms and Conditions.

Disclaimer: While Moonwin takes reasonable steps to identify and respond to risk indicators, no monitoring system can detect all cases of problematic gambling. You remain primarily responsible for managing your gambling behaviour, setting appropriate limits and seeking professional help when needed.

Updates

Moonwin may update this Responsible Gaming page from time to time to reflect changes in our internal procedures, technical tools, corporate structure, regulatory environment in Curaçao, and industry best practices, as well as developments in Australian regulatory guidance concerning offshore interactive gambling.

• Notification methods:
  • Significant changes may be communicated by:
    • Email to the address registered on your moonwin-aussie.com account, where appropriate; and/or
    • Notices or banners on the website, including within your account area; and/or
    • Updates to our general Terms and Conditions and related policy documents.
• Reviewing updates:
  • We encourage you to review this page regularly, particularly before using responsible gaming tools or making significant decisions about your gambling behaviour.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at moonwin-aussie.com, need help applying limits or self-exclusion, or wish to provide feedback on how we can improve our safer gambling measures, please contact us.

Responsible gaming contacts

• Email - Player Support: [email protected]
• Email - Compliance & Responsible Gaming: [email protected]
• Website: https://moonwin-aussie.com

Feedback and self-control requests

You may submit requests and feedback related to responsible gaming by:

• Using the support contact options available in your account at moonwin-aussie.com (live chat where available or email forms).
• Sending an email with the subject line "Responsible Gaming" describing:
  • The tools you wish to enable or modify (for example, deposit limits, Time-Out, self-exclusion).
  • Any concerns about your gambling behaviour or that of a family member using our site.
  • Suggestions on how we can improve our responsible gaming features.

When contacting us about self-control or support, please include your full name, registered email address, and, if possible, your account ID. This will help our team respond promptly and apply the requested measures accurately. All responsible gaming-related communications are treated with sensitivity and in accordance with our privacy obligations.